FAQs
Frequently Asked Questions (FAQs)
Welcome to the Luminishaven FAQ page! Here, we’ve compiled answers to some of the most common questions our customers have. If you can’t find the information you’re looking for, please don’t hesitate to contact us.
Orders
Q: How do I place an order?
A: Placing an order is easy! Simply browse our collections, select the items you like, choose your size and color, and click “Add to Cart.” When you’re ready to checkout, click on the cart icon and follow the prompts to complete your purchase.
Q: Can I modify or cancel my order?
A: If you need to modify or cancel your order, please contact us as soon as possible. We can only make changes or cancellations if the order has not yet been processed for shipping.
Shipping
Q: What are your shipping options?
A: We offer standard and expedited shipping options. Shipping times and costs vary based on your location and the shipping method selected at checkout. Please refer to our Shipping Policy for more details.
Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide. International shipping rates and delivery times will be calculated at checkout based on your location.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.
Returns & Exchanges
Q: What is your return policy?
A: We offer hassle-free returns within 30 days of purchase. Items must be unworn, unwashed, and in their original condition with tags attached. Please visit our Returns Policy page for more information.
Q: How do I return or exchange an item?
A: To return or exchange an item, please contact our customer service team for instructions. Once your return is received and inspected, we will process your refund or exchange as requested.
Products
Q: How do I know what size to order?
A: We provide detailed size charts for each product on our website. If you’re unsure about your size, please refer to the chart or contact us for assistance.
Q: What materials are your products made from?
A: Our products are made from high-quality, sustainable fabrics. Detailed information about the materials used can be found in the product descriptions on our website.
Q: How should I care for my Luminishaven apparel?
A: To ensure the longevity of your garments, we recommend following the care instructions provided on the label. Generally, it’s best to wash items in cold water and tumble dry on low heat or hang to dry.
Account & Payment
Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and enjoy a faster checkout process in the future.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options. You can choose your preferred payment method at checkout.
Q: Is my payment information secure?
A: Yes, we use advanced encryption technology to ensure your payment information is safe and secure. We do not store your credit card details.
Other Questions
Q: How can I contact customer service?
A: You can reach our customer service team via email at support@luminishaven.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours.
Q: Do you offer gift cards?
A: Yes, we offer digital gift cards in various denominations. They make the perfect gift for any occasion and can be purchased directly from our website.
Thank you for shopping with Luminishaven! If you have any other questions or need further assistance, please feel free to get in touch.